Frequently Asked Questions

Contact the Box Office
By Phone or Email

Monday – Saturday | 12 – 5pm
info@buckscountyplayhouse.org
(215) 862-2121

In-Person

Performance days only, 2 hours prior to curtain
70 S Main Street
New Hope, PA 18938

Ticketing

Box Office
Where is the Box Office located?

Our Box Office is located in the lobby of the Playhouse at 70 S Main Street in New Hope, PA 18938.

When is the Box Office open?

The Box Office is open on performance days starting 2 hours before the first performance of the day and closes one hour after the performance begins.

What forms of payment do you take at the Box Office?

We accept cash, credit card, Apple Pay, and Google Pay.

Purchasing Tickets
On our Authorized Ticketing Site

The official ticketing site of Bucks County Playhouse is buckscountyplayhouse.org

Be aware that there are resale websites that charge more than the face value of a ticket as well as exorbitant fees. Tickets purchased from these sites may not be valid and may not be honored by the Playhouse, with the exception of partnerships with Vet Tix and TDF.

To verify that you are purchasing legitimate tickets call our Box Office at 215-862-2121 or email us at info@buckscountyplayhouse.org.

At the Box Office

Tickets can be purchased at our physical Box Office at the theater. See above for operational hours.

By Phone

We are happy to help you purchase tickets or answer any questions. You can find our number and operation hours above.

Ticket Pickup & Delivery
Where can I find my mobile tickets?

If you selected Mobile Tickets as your delivery method, your tickets were included in your original order confirmation. They can also be accessed in your preshow email, which is sent out 2 days before your performance. Subscribers may also access their tickets in their Patron Portal.

How do I present my mobile tickets?

When presenting your mobile tickets at the theater, you have several options:

  • Present them directly from the link provided in your email
  • Add them to your mobile wallet
  • Take a screenshot
  • Print them on your home printer
When can I pick up my tickets from Will Call?

If you selected Will Call as your delivery method, your tickets will be available for pickup at the Box Office starting 2 hours before your scheduled performance.

Can you mail my tickets?

Due to issues with mail delivery, we no longer mail physical tickets.

Help! I can't find my tickets!

If you lose your tickets, please contact the Box Office at 215-862-2121 or info@buckscountyplayhouse.org.

Ticket Prices & Fees
What are your ticket prices?

For season shows, ticket prices range from $39 to $200. Ticket prices depend on performance day and seating location.

 

Why are there different prices for different seats?

Our theater is zoned into price sections based off the seating preferences of our audiences.

Why do the ticket prices keep changing?

Ticket prices increase based on audience demand. Prices may change overnight and we encourage you to purchase tickets well in advance or consider becoming a season subscriber as prices may increase without warning.

Why are there fees on my tickets?

Fees cover necessary operational and facility costs. Fees are reduced when purchasing subscription packages or group tickets.

Single Ticket Fees

All single tickets are assessed a mandatory $7 fee per ticket (this includes a restoration fee and processing fee). The same ticketing fees apply whether the sale is online, in person or over the phone.

Subscription Package Fees

Tickets sold as a subscription package are assessed a $6 fee per included show (eg. a 4-show package would be assessed $24 in fees).

Exchange Fees

Tickets exchange from one performance to another are assessed a $10 fee per ticket. Exchange fees are waived for subscribers.

Can I save fees by purchasing tickets in person?

Tickets are assessed fees regardless of purchasing point. There is no discount for purchasing in-person.

Subscriptions
How do subscriptions work?

Subscriptions offer the opportunity for you to see all our mainstage shows for one low price. You pick your preferred seats and day to attend, such as Wednesday matinees or Saturday evenings, and we assign you to a series of performance dates that meet those preferences. If any of the assigned dates do not work for you, we are always able to swap you into another performance of the same production at no additional cost.

Subscriptions also come with a bevy of perks such as discounted additional tickets, valet parking presales, unlimited no-fee exchanges, and more.

Find more info about subscriptions.

Will my subscription auto-renew?

No, subscriptions do not auto-renew. This gives you the opportunity to review your dates and seats before committing for another season.

Someone in my party can't make it- can I give their ticket to someone else?

Yes! Subscription tickets are transferrable so you can bring anyone you’d like or give them away entirely.

The only exception are Under 40 subscriptions which can only be used by the purchaser and picked up at Will Call with a photo ID.

Group Sales
Do I get a discount if I bring a large group?

We offer special rates for groups of 10 or more. Group savings are up to 25% or more on tickets and with a lower fee structure. To inquire about a group rate, please contact our Sales Manager, Maurya Joyce-Kershner or via phone at 267-930-4816.

Can I bring my students to see a show?

Bucks County Playhouse occasionally offers special matinee performances for schools at a significant discount. For information, please contact our Sales Manager.

Refunds & Exchanges
Can I get a refund for my ticket if I can't make my performance?

All ticket sales and subscription orders are final and non-refundable.

Can I exchange my ticket into another performance?

Subject to availability, tickets can be exchanged prior to the performance date for another performance date of the same production with a $10.00 per ticket exchange fee. Tickets may not be exchanged from one production to another. The $10.00 fee is waived for all current subscribers. All ticket holders who exchange into a more expensive performance or higher-priced seating section also will be charged the difference in the ticket price.

We are unable to exchange tickets at the window within the half hour prior to a performance.

Gift Cards

Please see our Gift Cards page for more information of purchasing.

Gift cards can be used online, over the phone, or in-person. If redeeming online, click ‘Use Gift Card’ at checkout and enter your 16 digit gift card number. Gift cards can be redeemed for tickets through the Bucks County Playhouse, or used for food and beverage at one of our bars or at the Playhouse Deck Restaurant & Bar.

Discounts
Military Discount

Active duty and retired military personnel can receive a 10% discount on eligible performances with a valid military ID (not including subscriptions). To receive the discount, please call our Box Office.

 

Subscriber Discount

Current subscribers receive 20% off additional single tickets to all productions. Subscribers can redeem their discount by logging into your Patron Portal or calling the Box Office.

Student Rush Tickets

Pending availability, any student with a valid student ID (high school, college and/or adult learners) may purchase a student rush ticket for $20 for any performance.

Tickets can only be purchased in-person at the Box Office one (1) hour before curtain and you must present a valid student ID. Tickets cannot be reserved ahead of time.

Only one (1) ticket is available per ID and the tickets are not transferrable. Seating is at the the Box Office’s discretion.

Can discounts be combined?

No, only one discount can be applied to a ticket order.

Sold-out Performances
The performance I want is sold out! Will you release any more tickets?

As a performance date approaches, we may release tickets that were being contractually held for artists or reserved for donor members.

If any tickets become available for release, they are generally made available to the public a few days before the scheduled performance, and up to the day of the performance. We encourage you to keep checking the website if your desired performance is sold out. We do not keep a waitlist for released tickets.

For more information on becoming a donor, please see Ways to Give.

Can I come to the Box Office the day of the performance to see if there are extra tickets?

For sold-out performances, you may join the in-person standby line starting two (2) hours before the scheduled performance. You may give your name and number of desired tickets at the Box Office to be added to the standby list. Limit (2) tickets per person. Tickets are not guaranteed.

If seats become available, tickets will be sold in list order based on the number of tickets requested per party starting fifteen (15) minutes before the scheduled performance. You must be in the lobby at the time your name is called to purchase tickets.

Standby tickets will be sold at full price and are not eligible for any discounts including student rush, subscriber, or military discounts.

Please do not block the box office windows or repeatedly inquire about availability with the box office staff. We will contact you if and when tickets become available. Those who fail to follow this policy will be dismissed from the list.

I have extra tickets for a sold out performance. Can I sell them?

Bucks County Playhouse does not authorize the reselling of tickets, either online or on the Playhouse property. Tickets purchased through a reseller are not guaranteed valid for entry.

Performance Cancellations
What if my performance is canceled?

In the rare instance we have to cancel a scheduled performance, all patrons will be notified by phone, text message, and email. Details will also be posted on our social media channels and our website.

In all performance cancellation instances, patrons will have the option for a full refund or performance credit. Rebooking is based on performance availability.

What if there is bad weather the day of my performance?

Cancellations for weather-related conditions only occur when a state of emergency is declared. Otherwise, the performance will go on as scheduled and patrons who cannot attend may exchange into another performance for an exchange fee.

Charitable Donations
Will you donate tickets for my fundraiser?

Bucks County Playhouse is proud to support other local non-profit organizations, foundations and causes by donating an electronic ticket voucher for fund-raising events.

A Donation Committee will review and approve a donation request for a live or silent auction for organizations within a reasonable radius of the Playhouse. We do not fulfill requests for Tricky Trays, Chinese Auctions, Raffles, Raffle Baskets, Packages and/or Bingo fundraising events. During each season, we provide no more than one donation per organization. 

While we aim to fulfill as many requests as possible, there is a limited number of vouchers available. Please send your requests to us with as much notice as possible. Our Main Stage season typically runs from March through the end of the calendar year.

*All donations that are approved must be accepted as awarded (please, no requests for a different production) and have no cash value.

 

To be considered please send your requests either by mail or email (no phone calls) to:

Bucks County Playhouse
Attn: Donation Committee
12 W. Mechanic Street
New Hope, PA 18938

donations@buckscountyplayhouse.org

 

Please include the following information:

  • Organization name
  • Contact name
  • Contact phone number, address, and e-mail address
  • Event type, name, and date
  • Nonprofit Tax ID (if applicable)
  • Any and all other pertinent information

 

Pay-What-You-Can Performances

Select first preview performances of mainstage productions are a “Pay-What-You-Can” performance.

Starting two (2) hours before the performance, you can purchase up to 6 tickets at the price of your choosing at our physical Box Office. Suggested minimum price is $20. Tickets are available on a first come, first served basis and seating locations will be assigned by the Box Office. Tickets can only be purchased in-person at the Box Office the day of the performance. No special ticketing requests or advance purchases are available for this promotion.

To remain up-to-date on eligible performances, subscribe to our email list.

Audience Info

Accessibility
Bucks County Playhouse aspires to provide an enjoyable theater experience for all patrons.

The Front of House staff is available to assist all patrons find their way safely and easily to and around the Playhouse campus. If you need assistance upon arrival, please check in with our house management team. In addition, we have the following accessibility amenities in place at the Playhouse:

ACCESSIBLE PARKING

In accordance with ADA regulations, we offer accessible parking at the same daily rate as non-accessible parking in the Playhouse lot. The Playhouse also offers valet parking with a drop off zone as close to theater as possible, for when ADA spaces are in use. We recommend patrons using wheelchairs or mobility aides to utilize this drop-off zone to disembark their vehicles for faster entry into the building.

ENTRY AND NAVIGATION

By using the lower lobby doors, or by entering through the Playhouse Deck restaurant, there are no steps required to reach any row in the theater. There is an elevator on the Delaware River Promenade that takes patrons to the Playhouse Deck Restaurant. A ramp is available at the front of the theatre and the lower lobby doors offer easy access to the auditorium. 

ACCESSIBLE RESTROOMS

In addition to a bar and box office, the lobby includes a single-use, accessible bathroom. Additional accessible restrooms are available in the Playhouse Deck restaurant. 

Wheelchair Seating

Several wheelchair and companion seats are available. Wheelchair locations are Row C – Seat 5 and Row E – Seat 6. If you require this seating, please notify the box office when making your purchase. Accessible and companion seating is located at the front of the house on both the right and left sides of the house. These sections are designated for wheelchair users or patrons with other mobility disabilities and their companions.

Wheelchair Spaces do not have a physical seat. We can provide a folding chair for patrons who wish to transfer out of their wheelchair, or for those who require a chair without arms.

Patrons who transfer from their wheelchairs or mobility devices will be able to have their chair or device stored with house management for the duration of the performance; ushers will be available to assist patrons in retrieving their chair or device.

ASSISTIVE LISTENING DEVICES

Assistive listening devices are available for patrons who are hard of hearing to assist with amplification and clarity of the performance. Headsets and devices, cleaned between each performance, may be obtained at the access services window of the box office in the lower lobby You will be asked to leave a form of identification as a deposit when you pick up the device. Due to high demand, it is recommended patrons who intend to utilize an assistive listening device arrive at least 45 minutes prior to curtain. If you wish to use your own headset with our devices, you may bring a pair of standard wired (NOT wireless) headphones and our Front-of-House Staff will be happy to provide you with a device.

SERVICE DOGS

Service dogs are defined as any certified dog which helps with performing a function for a person that is limited by a disability; the Americans with Disabilities Act (ADA) requires they be admitted in the theater.

BOOSTER SEATS

A limited number of booster seats are available at the Box Office.

Doors Open & Late Seating
Doors Open

The doors open for seating 30 minutes before the performance begins.

Late Seating

If you arrive late to your performance, you will be seated at the next appropriate late-seat cue. Late seating is done at the discretion of House Management in coordination with the production team.

Bar & Concessions
Can I purchase a drink at the theater?

There are several bars at the Playhouse open for performances. All beverages purchased at a Playhouse bar and in a show tumbler are permitted into the theater.

Do you have concessions?

Occasionally, we offer concessions at our bars, but typically we serve beverages only.

Can I bring outside food or drink into the theater?

Drinks not purchased from a Playhouse Bar are not permitted into the theater.

No food is permitted inside the theater. If needed, the Box Office can hold onto doggy bags during your performance.

Photos & Videos
Can I take photos or videos of the show?

Due to Actors Equity and copyright regulations, ANY kind of recording – audio or visual – is strictly prohibited, and cameras or recorders are subject to confiscation. Patrons who are non-compliant may be removed from the theater.

Dress Code
What should I wear to the theater?

There is no dress code, unlike a night at the movies, going to the theater means you’re going to be seated in front of talented actors in person, so a level of respect for their craft and the venue is appropriate. Otherwise, wear whatever you are comfortable in. Some patrons like to come “dressed up” to the theatre, others prefer more comfortable attire.

Age Requirements
What age does my child need to be to come to the theater?

Unless otherwise stated, no one under the age of 4 is admitted to the theater. Anyone entering the theater, including children, must have a ticket.

Are your shows appropriate for children?

Age appropriateness varies with each production. Check the show page or contact the Box Office to verify what is the best age for the show you wish to attend.

Cabaret Series @ Playhouse Barn
How does cabaret seating work?

Tickets are sold as general admission. Like a restaurant, a host will seat you at a table that best meets your parties’ needs.

There is bar-height seating and dining-level seating. If you prefer or require specific chair height, please indicate in your order comments.

Will my party be seated with someone else?

The Playhouse Barn is an intimate space and, depending on your party size and available seating, you may be seated with another party.

If you are purchasing tickets with another party under different names, please indicate in your order comments that you would like to be seated together. We will make our best effort to accommodate you.

What time do doors open for cabarets?

Doors open 45 minutes prior to the performance unless otherwise stated.

Why is there a drink minimum?

The Playhouse Barn has it’s own dedicated bar with table service. Like many cabaret venues with limited seating capacity, most of our cabaret performances require a drink minimum.

Is there food available at cabaret performances?

Brunch cabaret performances include a continental-style breakfast and will be indicated on the specific event page. However, all other cabarets do not have any food service.

Our Campus

Our Restaurant
PLAYHOUSE DECK Restaurant and Bar

Located at the Playhouse, every dollar spent at the Playhouse Deck Restaurant supports the non-profit mission of the theater.

To learn more about Playhouse Deck click here.

Parking
Valet Parking

Bucks County Playhouse is a valet-only lot on performance days. It is centrally located next door to the Playhouse.

We recommend that you arrive at least one hour in advance of your performance as all parking is first come, first serve. 100% of all parking proceeds directly benefits the non-profit Bucks County Playhouse.

Currently there is a $30 flat rate on performance days. Overnight, the rate is $3 per hour. Rates subject to change; please be sure to check signage in the parking lot.

Want a discount on valet parking and the ability to reserve in advance? Become a season ticket holder!

Other Parking

Most parking lots in New Hope are privately owned and parking rates vary. 

Pay parking lots are available at:

  • Union Square
  • Behind Starbucks/PNC on Bridge St. and Main St.
  • Borough Hall off New and Mechanic Streets
  • VFW Lot on New Street

The BEST way to pay for parking is using the ParkMobile App.  We recommend downloading the app before you arrive for a smooth parking experience once in New Hope. Most lots accept this app as payment. 

Directions
By Car

From Brooklyn, Queens, Long Island (approximately 90 minutes)
Cross Verrazano Bridge, continue straight after Toll to West Shore Expressway/Outer Bridge Crossing. Once in NJ take Interstate 287N (4 miles) to 22W (approximately 25 miles). On 22W approximately 3 miles to 202S. 25 miles to New Hope.

From New York City (approximately 90 minutes)
Holland or Lincoln Tunnel to NJ Turnpike South to Exit 14. I-78 West to I-287 South, to Route 202 South, to PA Toll Bridge. First right onto Route 32 South. 1 mile.

From Philadelphia (approximately 50 minutes)
I-95 North to New Hope Exit 51. Left at stop sign onto Taylorsville Road, 5 miles, 2 stop lights. At stop sign, left onto Route 32 North. 4 miles.

From Points West (approximately 45 minutes from Willow Grove)
PA Turnpike East to Willow Grove Exit. Route 611 North to Route 202 North. 10 miles.

By Bus

From New York City
Trans-Bridge buses (610-868-6001) run from Port Authority Bus Terminal and Kennedy/Newark Airports to the Lambertville, NJ stop on Bridge Street. Walk west on Bridge Street, take left on S. Main Street in New Hope, PA – Playhouse will be on your left.

From Philadelphia
There is no direct bus route from Philadelphia. See directions below for train/bus connection information.

By Train

There are no direct train lines to New Hope. See directions below for train combination transportation information.

From New York
Take a New Jersey Transit train (973-275-5555) into Trenton. We recommend a rideshare app to travel from Trenton to the Playhouse.

From Philadelphia
Take a SEPTA train (215-580-7800) to Doylestown and then transfer to an east-bound Trans-Bridge bus (610-868-6001) taking you to Lambertville, NJ (Only walkable option to BCP).

Playhouse Barn
Where is the Playhouse Barn located?

The Bill Harris & Jay Manas Playhouse Barn is located next to the Playhouse, closest to Main Street.

Lambertville Hall
Where is Lambertville Hall located?

Lambertville Hall is located at 57 Bridge Street in Lambertville, New Jersey 08530.

Is there parking available at Lambertville Hall?

There is metered street parking as well as several paid lots in town.

Facilities Rentals
Can I hold my event in one of your spaces?

Our venues are available for parties, receptions, corporate meetings, and more. For more information, please see our Event Rental page.

Getting Involved

Sponsorships
How can I become a sponsor?

Elevate the arts and make a lasting impact by becoming a show sponsor at Bucks County Playhouse. To learn more, see our Sponsorships page.

Partnerships
Are there partnership opportunities with the Playhouse?

A Business Partnership with the Playhouse is a great introduction to working with the performing arts community. You can use our partnership to engage and reward your team and clients — while you also assist in our area’s continuing economic vitality, by providing sustainability to one of our region’s most visited and historical theaters. Season Partnerships range from $250 to $2,000.

See Business Partnerships for more information.

Playbill Advertising
How can I advertise my business in your playbill?

See Advertising Opportunities for more information.

Donations
How can I make a monetary donation today?

Thank you for including the Playhouse in your charitable giving. Please visit our Donations page to make a donation today.

Do you have planned giving opportunities?

A planned gift is a creative way for you to pursue your charitable and financial goals. The greatest benefit lies in knowing that you are supporting work that is important to you and your community for generations to come.

See Planned Giving for more information

Do you accept costume or prop donations?

On occasion, we accept prop or costume donations. Please contact Production Manager Ryan Walsh at ryanw@buckscountyplayhouse for more information.

Auditions
How can I audition for a Playhouse production?

Bucks County Playhouse casts its actors in accordance with the rules and regulations of Actors Equity, the Union of professional actors and stage managers in the United States. Open audition notices are posted on the traditional casting websites.

At present, we do not accept self-tapes or unsolicited resumes. Auditions are held in NYC. Please, no calls.
Script Submissions
Do you accept scripts for production consideration?

At present, we are not accepting script submissions. Submissions sent to our general info mailbox will not receive a response. Please, no calls.

Still Have Questions?
Contact us